Please note that it is at the discretion of customer service team whether a refund will be processed subject to you meeting our return conditions and the STATUTORY RIGHTS as set by the Australian Competition & Consumer Commission (ACCC).
If you have met all requirements and conditions, our team will process your refund and notify you via email or telephone once this has been processed.
If you have not met our return conditions, our team will notify you via email or telephone to inform you of this decision.
Here's how we refund - if you paid via:
- PayPal: Your refund will be credited into the same account your payment came from.
- Credit Card: Your refund will be credited into a bank account designated by you. Please note funds make take a few business days to clear after refund confirmation.
Refund Process Time.
We'll email you updates throughout the returns process but just in case, here's how it works.
Returns take 2-5 business days to reach our warehouse. Once received, your return request will be processed within 1-3 business days. For refunds, please note that your financial institution may need an extra 3-5 business days to clear the funds back into your account.
If your item is faulty.
We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect, please contact our Customer Service team, so they can guide you through the returns process and help resolve the problem as swiftly as possible. Please note that we'll need a photo or two showing the defect/fault, which will speed up the returns process for you.
If you received an item you didn't order.
If you have received an item different to the one you ordered, please contact us at firstname.lastname@example.org and we will work with you to resolve the problem as quickly as possible.
If you changed your mind.
Any change of mind, or receiving item you do not want because of not reading through the listing completely, the return postage and initial postage will be covered by the buyer, even if it is a free postage item. The returned item must be in the same condition as received and sealed.
Your purchase will be considered to be in agreement with all of the above policies and our Terms and Conditions.